L2 Apprenticeship Standard
for Health Care Support Worker

This Apprenticeship Standard has been developed in consultation with Skills for Health, The Royal College of Nursing, various NHS Foundation trusts and hospices.

Aims of this qualification

The apprenticeship standard provides a high-level description of the skills, knowledge, values and behaviours required of the Healthcare Support Worker apprentice. On completion of this apprenticeship the individual will be a competent and job-ready Healthcare Support Worker.

Job Roles this qualification is suitable for:

Healthcare Assistant, HealthCare Support Worker, Nursing Assistant, Nursing Auxiliary working at Hospitals, Community Clinics, Health Centres, Hospices or GP surgeries. You will be able to work effectively as part of a team. You will always act within the limits of your competence, knowing who to ask for help and support if you are not sure. You will work within agreed ways of working, following the relevant standards, policies and protocols used in your workplace including the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England. During the first part of this apprenticeship you will be supported to achieve the Care Certificate which forms part of your induction and covers the fundamental skills needed to provide quality care.


On completion of this standard the learner will be able to understand and carry out well-defined routine clinical duties such as:

  • monitoring an individual’s conditions (by checking things like blood pressure, temperature or weight)
  • checking on their overall progress, comfort and wellbeing
  • Depending on where you work, you may also help them to eat, drink, wash, dress or go to the toilet. You will prepare individuals for healthcare activities carried out by other members of the healthcare team, looking after them before, during and/or after those activities in line with their care plan
  • You will also carry out non-clinical duties and, depending on where you work, this could include things like keeping records, making beds, tidying up your work area, returning or cleaning the equipment used during a clinical activity
  • You will be able to address straightforward problems in your day to day work, reporting concerns and changes to the appropriate person in a timely manner
  • HCSWs work in a range of healthcare settings and your team may include workers from both health and social care. You will report to a registered healthcare practitioner who will directly or indirectly supervise your work

On Programme Learning:

It is strongly recommended that on programme assessment of knowledge, skills and behaviour outcomes en-route to the final synoptic end-point assessment takes place.

The programme consists of the following:

  • Health Care Support
  • Worker Standard Level 2 Diploma in Care
  • Functional skills in Maths at Level 1 (consisting of a test, unless you can provide a valid exemption)
  • Functional skills in English at Level 1 (consisting of 2 tests, reading and writing and an assessment in speaking and listening, unless you can provide a valid exemption)
  • Care Certificate (15 Units of knowledge)
  • End-Point Assessment

Care Certificate Units:

  • Understand your role
  • Your personal development
  • Duty of care
  • Equality and diversity
  • Work in a person-centred way
  • Communication
  • Privacy and dignity
  • Fluids and nutrition
  • Awareness of mental health, dementia and learning disabilities
  • Safeguarding adults
  • Safeguarding children
  • Basic life support
  • Health and safety
  • Handling information
  • Infection prevention and control

How is it delivered?

You will be allocated a qualified Tutor to support the full completion of your qualification and prepare you for end point assessment. They will visit you on a regular basis in the workplace to conduct assessments which will be planned with you and your manager; assessment will also be conducted through a blended model of E–Learning and face to face delivery. The Tutor will manage your portfolio of evidence using an online electronic system called Onefile and give you regular updates about progress. You can contact your Tutor in between visits to discuss any aspect of your qualification and will be able to access your portfolio 24/7.

End Point Assessment

An End-Point Assessment will be carried out by staff from an independent End-point assessment provider approved by the Register of Apprenticeship Organisation.

The End Point Assessment will test the entire Standard, and be undertaken as follows:

  • Multiple choice test (60 minutes)
  • Practical observation of normal work (90 minutes)
  • Evidence portfolio and Interview between (30 minutes to a maximum of 60 minutes)

The End Point Assessment requires apprentices to demonstrate they have achieved the standard.

Assessment Gateway

Before the apprentice is adjudged ready to undertake the end-point assessment by their employer and learning provider, they will need to:

  • Achieve Health Care Support Worker standard
  • Achieve the Level 2 Diploma in Care
  • Complete all units of the Care Certificate
  • Achieve Level 1 Maths and English Functional Skills
  • Complete a portfolio of evidence

The purpose of the end point assessment is to test (in a synoptic way) the skills, knowledge and behaviours of the apprentice as set out in the apprenticeship standard End point assessment provides apprentices with a showcase opportunity to provide oral and documentary evidence of their knowledge, skills and behaviours developed throughout the apprenticeship. Enables the independent assessor to assess the skills and behaviours of the apprentice by observing the apprentice in the course of their normal work. Tests the knowledge acquired by the apprentice throughout the apprenticeship.

How long will it take to complete?

The qualification usually takes around 15 months however it is possible to complete in 12 months depending on existing achievement and individual circumstance- this can be discussed with your Tutor

Progression routes:

The content of the qualification links with the knowledge and skills required for the Adult Care Worker and Healthcare Support Worker apprenticeship standards.

Upon completion, learners can enter either the adult care or health workforces.

The content is applicable to a variety of roles, including:

  • adult care worker
  • healthcare assistant/support worker
  • personal assistant

Units can also be used for continuing professional development in the learner’s chosen field.

We at Pier Training would be very happy to discuss any aspect of this or any other Apprenticeship Qualification you may be interested in.
Please don’t hesitate to get in touch, we look forward to hearing from you.