Level 3 Team Leader/Supervisor

This apprenticeship has been designed to provide access to development opportunities for as wide a range of individuals as possible. This includes individuals who are at the start of their career in leadership and management and who wish to take their first steps into professional management. It is also appropriate for those already in management roles who may already have developed practical experience but who wish to develop their theoretical understanding of management skills.

A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Aims of this qualification

The aim of this qualification is to support the learners understanding of key responsibilities as a Team Leader which are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Job Roles this qualification is suitable for:

Roles/Occupations may include: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.

On Programme Learning:

It is strongly recommended that on programme assessment of knowledge, skills and behaviour outcomes en-route to the final synoptic end-point assessment takes place.

The programme consists of the following:

  • Level 3 Diploma in First Line Management
  • Regular performance reviews between apprentice and line manager
  • Functional skills in Maths at Level 2 (consisting of a test, unless you can provide a valid exemption)
  • Functional skills in English at Level 2 (consisting of 2 tests, reading and writing and an assessment in speaking and listening, unless you can provide a valid exemption)
  • Feedback from line manager, peers and direct reports (including 180/360-degree feedback or equivalent)
  • Development of a portfolio of evidence
  • Development of a CPD log
  • End-Point Assessment

L2 Diploma in First Line Management

  • Learners need to complete a total of 37 credits to achieve this qualification.
  • This will consist of 5 Mandatory Units and a choose of various units for example:
  • Improving team performance
  • Being a leader
  • Managing stakeholders’ expectation
  • Understanding team dynamics

How is it delivered?

You will be allocated a qualified Tutor to support the full completion of your qualification and prepare you for end point assessment. They will visit you on a regular basis in the workplace to conduct assessments which will be planned with you and your manager; assessment will also be conducted through a blended model of E–Learning and face to face delivery. The Tutor will manage your portfolio of evidence using an online electronic system called Onefile and give you regular updates about progress. You can contact your Tutor in between visits to discuss any aspect of your qualification and will be able to access your portfolio 24/7.

End Point Assessment

An End-Point Assessment will be carried out by staff from an independent End-point assessment provider approved by the Register of Apprenticeship Organisation.

The End Point Assessment will test the entire Standard, and be undertaken as follows:

Assessment of knowledge through a test using scenarios, questions and responses

Assessment of competency through competency-based interview

Assessment of portfolio of evidence

Continuing Professional Development Log reviewed and professional discussion/question and answer session

Assessment Gateway

Before the apprentice is adjudged ready to undertake the end-point assessment by their employer and learning provider, they will need to:

  • Complete Team Leader / Supervisor standard
  • Complete Level 3 Diploma in First Line Management
  • Complete Level 2 Maths and English in Functional Skills
  • Completed a Portfolio of evidence
  • Recorded an appropriate Personal Development Log
  • It is also recommended that the apprentice is supported to become digitally literate where this is important to their role

The purpose of the end point assessment is to test (in a synoptic way) the skills, knowledge and behaviours of the apprentice as set out in the apprenticeship standard
End point assessment provides apprentices with a showcase opportunity to provide oral and documentary evidence of their knowledge, skills and behaviours developed throughout the apprenticeship. Enables the independent assessor to assess the skills and behaviours of the apprentice by observing the apprentice in the course of their normal work. Tests the knowledge acquired by the apprentice throughout the apprenticeship.

How long will it take to complete?

The qualification usually takes around 15-18 months however it is possible to complete earlier depending on existing achievement and individual circumstance- this can be discussed with your Tutor.

Progression routes:

On completion, apprentices may choose to register as Associate members with the Chartered Management Institute and/or the Institute of Leadership & Management, to support their professional career development and progression.
We at Pier Training would be very happy to discuss any aspect of this or any other Apprenticeship Qualification you may be interested in.
Please don’t hesitate to get in touch, we look forward to hearing from you.