COURSE

Level 5 Operations / Department Manager

An operations/departmental manager is generally someone who is able to manage teams and/or projects, and has responsibility for planning, delivering and achieving departmental goals and objectives. They are accountable to a more senior manager, head of department or small business owner, and are responsible for the operational and/or policy delivery of the organisation’s strategy.

Aims of this qualification

This apprenticeship has been designed to provide access to development opportunities for as wide a range of individuals as possible. This includes individuals who are at the start of their career and who wish to take their first steps into professional management, as well as those who may already have developed practical experience but who wish to develop their theoretical understanding of management skills.

Job Roles this qualification is suitable for:

Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Outcome:

On completion of this standard, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years of management experience can apply for Chartered Manager status through the CMI.

On Programme Learning:

It is strongly recommended that on programme assessment of knowledge, skills and behaviour outcomes en-route to the final synoptic end-point assessment takes place.

The programme consists of the following:

  • Completion and achievement of a relevant Level 5 Diploma in Leadership & Management or equivalent management qualification and recognised by Ofqual.
  • Work based project
  • Development of a portfolio of evidence
  • Regular Performance Reviews Regular performance reviews between apprentice and line manager
  • Feedback from line manager, direct reports, peers and customers/stakeholders (inc 180/360-degree feedback or equivalent)

How is it delivered?

You will be allocated a qualified Tutor to support the full completion of your qualification and prepare you for end point assessment. They will visit you on a regular basis in the workplace to conduct assessments which will be planned with you and your manager; assessment will also be conducted through a blended model of E–Learning and face to face delivery. The Tutor will manage your portfolio of evidence using an online electronic system called Onefile and give you regular updates about progress. You can contact your Tutor in between visits to discuss any aspect of your qualification and will be able to access your portfolio 24/7.

End Point Assessment

An End-Point Assessment will be carried out by staff from an independent End-point assessment provider approved by the Register of Apprenticeship Organisation and will test.

  • The End Point Assessment will test the entire Standard, and be undertaken as follows:
  • Assessment of knowledge through a test using scenarios, questions and responses
  • Assessment of competency through a structured competency-based interview
  • Assessment of portfolio of evidence
  • Presentation on work-based project with Question and Answer session
  • Continuing Professional Development Log reviewed and professional discussion

The End Point Assessment requires apprentices to demonstrate they have achieved the standard.

Assessment Gateway

Before you are deemed ready to undertake the end-point assessment by your employer and learning provider, you will need to:

  • Achieve Operations Management Standard
  • Achieve the Level 5 Diploma in Management & Leadership
  • Achieve Level 2 Functional Skills in Maths
  • Achieved Level 2 Functional Skills in English
  • Complete a portfolio of evidence

The purpose of the end point assessment is to test (in a synoptic way) the skills, knowledge and behaviours of the apprentice as set out in the apprenticeship standard
End point assessment provides apprentices with a showcase opportunity to provide oral and documentary evidence of their knowledge, skills and behaviours developed throughout the apprenticeship. Enables the independent assessor to assess the skills and behaviours of the apprentice by observing the apprentice in the course of their normal work. Tests the knowledge acquired by the apprentice throughout the apprenticeship.

How long will it take to complete?

The qualification usually takes around 2.5 years however it is possible to complete earlier depending on existing achievement and individual circumstance- this can be discussed with your Tutor.

Progression routes:

On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years of management experience can apply for Chartered Manager status through the CMI.
We at Pier Training would be very happy to discuss any aspect of this or any other Apprenticeship Qualification you may be interested in.
Please don’t hesitate to get in touch, we look forward to hearing from you.