L3 Business Administrator

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

Aims of this qualification

The programme will allow the learners to understand the key responsibilities around developing, implementing, maintaining and improving administrative services. In doing so, the learner is expected to work independently and take responsibility for the outcomes of their work, with support of the employer and the training provider. Through working across functional areas, apprentices build team relationships quickly and learn from others to develop specific skill sets.

Job roles this qualification is suitable for:

Established Administrator, Senior Administrator, Data Analyst, Customer Service Advisor, Team Leader, Supervisor.


At the end of this qualification you will understand:

  • The organisation
  • Value of your own skills
  • Stakeholders
  • Relevant regulations
  • Policies
  • Processes
  • Business Fundamentals
  • External environmental factors

On programme learning:

Learning progress to be supported by regular one-to-one meetings and discussions between the apprentice and the employer. These sessions should set a) learning goals b) track apprentice progress c) create a forum for coaching and guidance and d) co-ordinate 20% of the learners’ time being spent meeting the off-the- job training requirement of this programme.

The training provider should periodically contact the employer; typically for 60-90 minutes every 4-6 weeks, depending on requirements of the employer and the apprentice. Any gaps should be identified that may prevent the apprentice meeting the learning outcomes of the apprenticeship. For example, the training provider and employer can discuss type of work and responsibilities of the apprentice to assess whether this is suitable in meeting the Standard. The training provider should support with tutorials and appropriate resources.

The programme consists of the following:

  • Business Administrator Apprenticeship Standard
  • 2 Units of the Business Administrator level 3 Diploma:
  • Deliver a presentation
  • Participate in a project
  • Level 2 Functional Skills in maths
  • Level 2 Functional Skills in English
  • End Point Assessment

How is it delivered?

The learner will be allocated a qualified Tutor to support the full completion of the qualification and prepare for end point assessment. The tutor will meet with the learner on a regular basis in the workplace to conduct assessments which will be planned with the learner and their manager; assessment will also be conducted through a blended model of e–Learning and face to face delivery. The Tutor will manage the learner’s portfolio of evidence using an online electronic system called OneFile and provide regular updates about progress. The learner can contact their Tutor in between visits to discuss any aspect of the qualification and will have access to their individual learner’s portfolio.

End Point Assessment

An End Point Assessment will be carried out by staff from an independent End Point Assessment centre approved on the Register of End Point Assessment Organisations (EPAO).

The End Point Assessment will test the entire apprenticeship standard and will be undertaken as follows:

  • Knowledge test (60 minutes) 50 multiple choice questions – online
  • Portfolio based Interview 30-45 minutes; the Portfolio of Learning provides the structure for the interview. The portfolio should include evidence of a practical observation completed by the Employer
  • Portfolio of Learning/ Journal
  • Project Presentation using PowerPoint or similar, 10-15 mins presentation to the EPAO on a project completed or a process they have improved

The End Point Assessment requires apprentices to demonstrate they have achieved the standard.

Assessment Gateway

Before the apprentice is ready to undertake the End Point Assessment by their employer and learning provider, they are required to:-

  • Achieve the Business Administrator Standard
  • Complete Portfolio of learning
  • Complete 2 x units of the Level 3 Diploma
  • Complete Level 2 Functional Skills in maths
  • Complete Level 2 Functional Skills in English

The purpose of the End Point Assessment is to test (in a synoptic way) the Skills, Knowledge and Behaviours of the learner as set out in the apprenticeship standard.

The managers of staff/learners undertaking this apprenticeship standard will be required to offer their time throughout the programme and particularly at the End Point Assessment to support the learner. This is a mandatory requirement; the managers of the learners would need to confirm agreement to commit in order to enrol.

End Point Assessment provides learners with a showcase opportunity to provide oral and documentary evidence of their knowledge, skills and behaviours developed throughout the apprenticeship. This enables the independent assessor to assess the skills and behaviours of the learner by observing them in the course of their normal work. This will help to test the knowledge acquired by the learner throughout the apprenticeship.

How long will it take to complete?

The qualification usually takes around 12-18 months to complete. However, it is possible to complete after 12 months. This depends on learners existing achievement and individual circumstances. This can be discussed with the Tutor.

Progression routes:

The administration role may be a gateway to further career opportunities, such as management or senior support roles.

We at Pier Training would be very happy to discuss any aspect of Apprenticeships you may be interested in.
Please don’t hesitate to get in touch, we look forward to hearing from you.