L3 Apprenticeship Standard for Retail Team Leader

Examples of a job role this qualification is suitable for but not limited to are:

• Sales Assistant
• Cashier
• Retail Sales Consultant
• Customer Service Assistant
• Stock Room Executive
• Team Leader
• Supervisor
• Assistant Manager
• Manager

• Employers will set their own entry requirements, but it is expected that the individual would have worked with an operational role within the industry to start on this apprenticeship standard.
• Level 2 Functional Skills in English.
• Level 2 Functional Skills in maths.

The qualification usually takes around 12 months. However, it is possible to complete earlier depending on existing achievement and individual circumstances. This can be discussed with your tutor.

• Customer Service
• Business and Finance
• Leadership
• Marketing
• Communication
• Sales and Promotion
• Product and Service
• Developing self and others
• Team Performance
• Merchandising
• Stock Management
• Technology
• Legal and Governance
• Equality and Diversity

Apprentices will be allocated a qualified tutor to support the full completion of the apprenticeship and prepare them for the end-point assessment (sometimes 2 tutors will be required at different times for teaching different elements). The tutor will undertake engaging and interactive teaching, learning and support sessions with the apprentice on a regular basis (at least every 4-5 weeks) remotely via Zoom or in the workplace if appropriate to conduct teaching, learning and assessments. These will be planned with the apprentice and employer.

The tutor will manage a portfolio of evidence using an online electronic system called OneFile and give regular updates about progress. Apprentices can contact their tutor in-between visits to discuss any aspect of their qualification and will be able to access their online portfolio 24/7.

• Level 3 Retail Team Leader Apprenticeship Standard
• Level 2 Functional Skills in English
• Level 2 Functional Skills in maths

On-programme assessment of knowledge, skills and behaviours will lead to the final synoptic end-point assessment.

Before the apprentice is adjudged ready to undertake the end-point assessment by their employer and training provider, they will need to:

• Achieve Level 2 in English and maths Functional Skills.
• Receive confirmation from the employer that the apprentice is working consistently at or above the level set out in the retail team leader apprenticeship standard.
• Submit a synopsis of the proposed business research project

The purpose of the end-point assessment is to test (in a synoptic way) the skills, knowledge and behaviours of the apprentice as set out in the apprenticeship standard.

The end-point assessment provides apprentices with a showcase opportunity to provide oral and documentary evidence of their knowledge, skills and behaviours developed throughout the apprenticeship. Enables the independent assessor to assess the skills and behaviours of the apprentice by observing the apprentice in the course of their normal work. Tests the knowledge acquired by the apprentice throughout the apprenticeship.

An end-point assessment will be conducted by staff from an Independent End-Point Assessment Organisation (IEPAO) approved by the Register of End-Point Assessment Organisations.

The end-point assessment will comprise of three assessments. All assessments must be individually passed for the apprentice to be deemed competent:

• On demand test:

On demand test is a 60-minute on-screen multiple-choice test. The questions will be scenario-based requiring the apprentice to demonstrate reasoning and joined up thinking, demonstrating synoptic performance against the key elements of the standard. Some questions will require the apprentice to consider a course of action or solution to a situation/problem based on a ‘real-life’ workplace activity in line with the identified requirements of the standard.

Grading for On Demand Test: Non-graded element

• Retail Business Project:

The retail business project tests the application of the standard’s knowledge, skills and behaviours. The project requires the apprentice to look at an immediate opportunity, problem, challenge or idea within their retail environment. This could be a project to identify a potential cost saving for the business through improving efficiency, reducing waste or finding alternative ways of working to achieve business objectives and should include a research proposal, identify measurable improvements and make recommendations for implementation.The apprentice is required to make a presentation of the project to the independent end assessor. The apprentice will have 30 minutes to deliver the presentation to include time for questions and answers at the end of the presentation.

Grading for Retail Business Project: Pass/Distinction

• Professional Discussion A professional discussion is a 1-hour structured meeting to draw out the best of the apprentice’s competence and excellence and cover the KSBs assigned to this assessment method. It will allow the apprentice to evidence both the knowledge gained and its application through skills and behaviours.

Grading for Professional Discussion: Pass/Distinction

Overall apprenticeship standard grade: Pass/Distinction

This standard provides the foundation for progression into a number of career paths in the leadership and management within a retail setting including junior retail management position. You can also progress onto Level 4 Retail Manager Apprenticeship standard.