COURSE

L3 Business Administrator

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

Aims of this qualification

To understand the key responsibilities include developing, implementing, maintaining and improving administrative services. In doing so, the apprentice is expected to work independently and take responsibility for the outcomes of their work, with support of the employer and the training provider. Through working across functional areas, apprentices build team relationships quickly and learn from others to develop specific skill sets.
Job Roles this qualification is suitable for:
Established Administrator, Senior Administrator, Data Analyst, Customer Service Advisor, Team Leader, Supervisor.

Job roles this qualification is suitable for:

Established Administrator, Senior Administrator, Data Analyst, Customer Service Advisor, Team Leader, Supervisor

Outcome:

At the end of this qualification you will understand:

  • The organisation
  • Value of your own skills
  • Stakeholders
  • Relevant regulations
  • Policies
  • Processes
  • Business Fundamentals
  • External environmental factors

On programme learning:

Learning progress to be supported by regular 1-to-1s between the apprentice and the employer. These sessions should: – set learning goals – track apprentice progress – create a forum for coaching and guidance – co-ordinate 20% of apprentice time being spent in off-the-job training.

It is recommended that the training provider should periodically make contact with the employer; typically for 60-90 minutes every 4-6 weeks, depending on requirements of the employer and the apprentice. Any gaps should be identified that may prevent the apprentice meeting the learning outcomes of the apprenticeship. For example, the training provider and employer can discuss types of work and responsibilities of the apprentice to assess whether this is suitable in meeting the Standard. The training provider should support with tutorials and appropriate resources.

The programme consists of the following:

  • Business Administrator Apprenticeship Standard
  • Level 3 Diploma in Business Administration
  • Level 2 Functional Skills in Maths
  • Level 2 Functional Skills in English
  • End Point Assessment

How is it delivered?

You will be allocated a qualified Tutor to support the full completion of your qualification and prepare you for end point assessment. They will visit you on a regular basis in the workplace to conduct assessments which will be planned with you and your manager; assessment will also be conducted through a blended model of E–Learning and face to face delivery. The Tutor will manage your portfolio of evidence using an online electronic system called Onefile and give you regular updates about progress. You can contact your Tutor in between visits to discuss any aspect of your qualification and will be able to access your portfolio 24/7.

End Point Assessment

An End Point Assessment will be carried out by staff from an independent End-point assessment provider approved by the Register of Apprenticeship Organisation.

The End Point Assessment will test the entire Standard, and be undertaken as follows:

  • Knowledge test (60 minutes) 50 multiple choice questions – online
  • Portfolio of learning / Journal
  • Portfolio based Interview – 30-45 minutes -the portfolio of learning provides the structure for interview
  • Project Presentation – 10-15 mins – presentation to the EPAO on a project completed or a process they have improved

The End Point Assessment requires apprentices to demonstrate they have achieved the standard.

Assessment Gateway

Before the apprentice is adjudged ready to undertake the end-point assessment by their employer and learning provider, they will need to:

  • Achieve the Business Administrator Standard
  • Complete Portfolio of learning
  • Complete Level 3 Diploma in Business Administration
  • Complete Level 2 Functional Skills in Maths
  • Complete Level 2 Functional Skills in English

The purpose of the end point assessment is to test (in a synoptic way) the skills, knowledge and behaviours of the apprentice as set out in the apprenticeship standard.

End point assessment provides apprentices with a showcase opportunity to provide oral and documentary evidence of their knowledge, skills and behaviours developed throughout the apprenticeship. Enables the independent assessor to assess the skills and behaviours of the apprentice by observing the apprentice in the course of their normal work. Tests the knowledge acquired by the apprentice throughout the apprenticeship.

How long will it take to complete?

The qualification usually takes around 12-18 months however it is possible to complete in 12 months depending on existing achievement and individual circumstance- this can be discussed with your Tutor.

Progression routes:

The administration role may be a gateway to further career opportunities, such as management or senior support roles.

We at Pier Training would be very happy to discuss any aspect of Apprenticeships you may be interested in.
Please don’t hesitate to get in touch, we look forward to hearing from you.